FAQs

What's a Virtual Challenge?

Just the most awesome way to keep your motivation going strong! A virtual challenge is a race that can be ran at any location. You can walk, use the treadmill, run outside or even participate in another race. Run your virtual challenge miles in any location at any time that suits you and win awesome medals and other goodies as well contribute to great charities.

Can I Participate?

Everybody and anybody can participate in a virtual race! There is no age limit and there are no restrictions. So run, jog, walk, crawl, run alone, run in a group, run with your pet, bike, hike, it doesn’t matter. Just get out there and get moving!

How do I complete my Challenge?

Our virtual challenges can be completed in the course of a full month. That is another awesome bonus for virtual challenges – you are not required to run your distance all at once. Feel free to break it up into several runs if you need to.

When will the medal and awards be delivered?

Medal and awards will be posted on the first day of the month via Royal Mail, (allow 5-7 working days for delivery). So, if you have joined our challenges in July your awards will be posted on 1st of August.

How to submit my evidence?

We will email you at the end of the month (27th usually) asking for proof of your results. All you have to do is just email us with the proof that you’ve completed your challenge.

What evidence do you accept?

The evidence you provide can come in many different forms. You can use your mobile device and download various apps that can track the miles you do or use a fitness GPS tracker. It all counts!

Can I walk, or hike?

Absolutely – all walking/running activities can be counted.

I've completed my Challenge!

Congratulations and well done! It’s an incredible achievement and to reward you for your accomplishments we will send your goodies to you. All you have to do now is send us the evidence alongside the form and the package will be on its way!

Something else ?

Contact us via the contact link above or write to us:The Run Challenge UNIT A 82 James Carter Rd, Mildenhall Ind Estate, Suffolk, IP28 7DE

Can I enter my Kid's ?

Yes Absolutely, kid’s can do the challenge as well!

What are the Benefit's of the Monthly Subscription vs One Time Payment

The main benefit’s for joining the Monthly Subscription challenge is: 

  • You Get a Medal
  • You Get a T-Shirt (optional)
  • Extra small Gift (optional)
  • Finisher Certificate
  • You be entered in our loyalty program where you get rewarded for your efforts with additional running accessories free of charge 🙂 
  • Cheaper Price 🙂 

While if you enter to do our challenges with one time payment you will only get a Medal & T-shirt (optional), and you will not be entered into our loyalty program and the price of the one time challenge is higher than our monthly subscription challenges 🙂 

 

How does the Monthly Subscription Work?

When you sign up for a monthly challenge subscription, you’ll immediately pay for your first subscription challenge and choose your target miles there.

The date you first purchase our monthly challenges will become your monthly subscription billing date. E.g. if you place your order on the 14th July for your first subscription challenge, the 14th of the month will be your monthly billing date. Your subscription renewal and next challenge payment will be 1 month from this date e.g. 14th August.

 

How do I cancel my Monthly Subscription ?

When you sign up to our monthly subscription challenges, you’re not tied into a number of months, so you can cancel without worrying about any extra payments. 

To cancel your monthly payments, contact our customer service team who will be able to cancel your subscription at: support@therunchallenge.com. No questions asked!

However, if you wish to cancel please keep in mind that you will lose your loyalty program credits.

How do I change my Miles ?

Monthly Subscription Challenge’s

If you have joined our monthly subscription challenges on your next renewal date (one month after placing your first order) – you will receive an email informing you that you will be able to make selections for your next month challenge. Please make sure you fill in your details even if you want to do the same target of miles like the month before :).

One Time Payment’s

If you have joined our one time payment challenges you can email us to request a change to your miles up until the 15th of the month.